CUSTOMER SERVICE:
At YouNeedADrink.com & Frozen Drink Madness of Tennessee, Inc. we are proud to offer a wide selection of distinctive cocktail party supplies, frozen drink equipment and other products. We stand behind the quality of each of our products. Due to the nature of our business, we have different return policies for Giftware & Party Supplies as well as Equipment, Parts and Large Quantity Orders.

PARTY SUPPLIES, GIFTWARE & BARWARE:

If you are not satisfied with your purchase, you may return it within 30 days of receipt for an exchange, credit or refund (excluding shipping and handling fees)provided the product is in the original packaging. In the case of Paper Napkins, Sniffs®, Swankie Hankies®, Paper Plates, Paper Cups or any other consumable paper product, please inspect BEFORE you open the packaging. We will gladly replace or exchange the item if it is in resalable condition with the outer wrapping still intact. Opening the protective cellophane from these products makes them damaged merchandise and voids all exchanges and returns of any kind.

Note: We make every effort to represent colors and fabrics as accurately as possible. However, due to variations in computer screens, some slight differences may occur. In the case of printed napkins, remember they are napkins not art prints. The printing process that is used for these items can sometimes create small irregularities in the prints. The water-based inks and absorbent paper used don't always allow for a perfect print, however, this does not take away from the beauty of the napkin. Slight irregularities can enhance the final printed product. Our manufacturers do everything they can to produce a quality product that you can enjoy and share with friends.

CUSTOM PRINTING:

At YouNeedADrink.com & Frozen Drink Madness, we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your happiness with the products you receive from us.

The YouNeedADrink.com Printers are trained to proofread all orders for spelling, grammar, wording and etiquette however, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. After submitting your order, you will receive a proof, which we encourage you to look over very carefully. Contact us immediately if you see you need to make a correction.

Changes in your order BEFORE it is printed:
If you notice an error after you have approved your proof, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed at the vendor.

Changes or errors in your order AFTER it is printed:
In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 30% discount. In the event that you decide you don't like the order even though there are no errors or other flaws we reserve the right to refuse the return of the merchandise. We will do all we can to help you, however, we can't accept returns of personalized merchandise.

Errors made by YouNeedADrink.com or the Vendor:
If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.

LARGE QUANTITY PARTY SUPPLY, GIFTWARE & BARWARE ORDERS: We have a 20% restocking fee for any returns of large quantity orders. Merchandise much be in perfect resalable condition. Customer is responsible for all shipping and handling fees.

WHOLESALE PARTY SUPPLY, GIFTWARE OR BARWARE ORDERS: We have a 35% restocking fee for any returns of wholesale or wholesale large quantity orders. Merchandise much be in perfect resalable condition. Customer is responsible for all shipping and handling fees.

FROZEN DRINK EQUIPMENT:
All New Frozen Drink Equipment is sold with a manufacturer's warranty. All Used Frozen Drink Equipment is sold with a 30 day parts only warranty. Please refer to each brand to understand their individual warranty policies. Most New Frozen Drink Equipment has a DOA policy. DOA Policy states that a machine should arrive (barring any shipping problems not related to the equipment manufacturing defects) in working order. If the machine arrives DOA (Dead on Arrival), the manufacturer(at their discretion)will normally send someone to repair the machine at no charge. If the equipment can not be repaired, the manufacturer will normally (at their discretion) arrange to exchange the equipment. There is a normal time limit for this service. Most of the manufacturers give a time limit of 30 days ONLY for this service. Any warranty work is arranged through the manufacturer. Please see the warranty information for each machine for further details.

When you purchase ANY Equipment (Coffee, Ice Cream, Popcorn, Snow Cone, Frozen Drink Equipment) from YouNeedADrink.com & Frozen Drink Madness or Tennessee, Inc. we have a 20% restocking fee if the equipment is returned to us for any reason other than manufacturer defects (Any defects of the equipment will be taken up with the manufacturer). The customer is also responsible for any shipping, crating or palletizing of the equipment to return to us. The equipment, if returned to us, must be in exactly the excellent condition as the customer received it. Care should be used when packing up the equipment. PLEASE RETAIN ALL ORIGINAL PACKING MATERIALS. Shipping and handling fees will not be refunded and the customer is responsible for shipping fees to return the equipment.

PARTS:
Any parts orders from YouNeedADrink.com or Frozen Drink Madness of Tennessee, Inc. have a 20% restocking fee for returned orders. The exception to this is defective parts. Defective parts can be exchanged for working parts.

LARGE QUANTITY ORDERS:

Large quantity orders for Frozen Drink Mix and supplies have a 20% restocking fee. Shipping and handling will not be refunded and customer is responsible for shipping the item back to us.,
Our Customer Service hours are Monday thru Friday, 9 a.m. to 4:00 p.m. CST.

SHIPPING:

We realize that shipping costs have grown quickly. We do everything we can to keep our shipping and handling fees reasonable. Our shipping costs are based on weight for the contiguous United States. Since we sell items that can be shipped ground and also those that MUST be shipped via freight carriers, we have had to compromise when it comes to the shopping cart. The shopping cart calculates the shipping charge up to 6 cases of mix. Equipment and 7 cases or more of mix will create a $.01 shipping amount on your receipt. However, as stated on your email receipt, we will email you with a shipping quote BEFORE we charge your card.

We reserve the right to re-price your shipping for the states of AK, HI the Virgin Islands and Puerto Rico as well as all international orders.

INTERNATIONAL ORDERS:

Currently we are working on a shipping program for international orders for our party supplies and giftware (we do not offer international orders for frozen drink mix or equipment). CUSTOMERS WHO ARE OUT OF THE U.S. WILL RECEIVE A SEPARATE SHIPPING QUOTE IN ADDITION TO THE QUOTE ON YOUR FINAL CHECK-OUT PAGE TOTAL. WE WILL PROVIDE THIS QUOTE PRIOR TO CHARGING YOUR CREDIT CARD. THE CURRENT LIMITATION OF THE SHOPPING CART DO NOT ALLOW US TO DISTIGUISH SHIPPING RATES FOR INTERNATIONAL ORDERS FROM DOMESTIC ORDERS. IF YOU HAVE ANY QUESTIONS YOU CAN CALL US OR EMAIL US. YOU MAY ALSO CALL OR EMAIL US WITH YOUR ORDER FOR PARTY SUPPLIES AND GIFTWARE IF YOU PREFER. WE WILL SEND YOU AN INDIVIDUAL SHIPPING QUOTE AND TOTAL FOR YOUR ORDER.

CUSTOMER IS RESPONSIBLE FOR ALL DUTIES OR TARRIFS ASSOCIATED WITH YOUR ORDER.

YouNeedADrink.com/Frozen Drink Madness
2905-C Armory Drive
Nashville, TN 37204

Customer Service:
1-615-353-5715

Orders:
1-615-353-5715

Fax: 1-615-356-2424